Submitting a Bug Report

Last updated: October 21, 2026

You can now submit bug reports directly from within app.ivo.ai. This makes it easy to flag issues as soon as you encounter them, without needing to reach out to support separately.

Submitting a Bug Report in Web

  1. Click your name icon in the bottom left

  2. Click Report a Bug

  3. Enter the information below

    1. Feature where its happening

    2. Description of the Issue

    3. Optionally attach screenshots

    4. Optionally record the issue

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  1. Submit the report.

Your report is sent directly to the Ivo team for review.

Submitting a Bug Report in Assistant

  1. Open Assistant in the Ivo web app.

  2. After Assistant generates a response, click the bug icon below the message.

  3. Describe what went wrong in the field provided.

  4. Submit the report. It will be sent directly to the Ivo support team for review.

Submitting a Bug Report in Word

  1. Click the menu in the top left then select Report a Bug

    image.png

  2. Enter the information below

    1. Feature where its happening

    2. Description of the Issue

    3. Optionally attach screenshots

    4. Optionally record the issue

image.png

  1. Submit the report.

Your report is sent directly to the Ivo team for review.

Notes

  • This feature is currently available in the Ivo web app and Word only.

  • The more detail you include about what you were doing when the issue occurred, the faster the team can investigate.