Known Issue: File Upload Dialog Not Opening in Word Add-In (Windows)

A recent Microsoft Windows update has caused an issue where clicking the file upload button in the Ivo Word add-in does not open the file browser dialog. This is a known issue affecting Windows users and is not specific to Ivo.

Workaround

While this issue is present, you can still upload files by dragging and dropping them directly into the Ivo add-in panel instead of using the upload button.

Notes

• This issue is caused by a recent Microsoft Windows update and is outside of Ivo’s control.

• Mac users are not affected.

• We will update this article once the issue has been resolved.